Privacy Policy

Privacy Policy for Chris Collett Plumbing & Heating

This Privacy Policy explains how Chris Collett Plumbing & Heating (referred to as “we,” “us,” or “our”) collects, uses, and shares personal information from users of our website, www.chriscollett.co.uk (the “Website”), and individuals who use our plumbing and heating services.
We are committed to protecting your privacy and ensuring the security of your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.  

1. What Information We Collect
We may collect the following types of personal information:
• Contact Information: This includes your name, address, email address, and telephone number. We collect this when you contact us via our Website, request a service, or make an enquiry.   




• Service Details: Information about the plumbing and heating services you require or we provide, such as the service address, the nature of the problem, and any specific instructions you give us.
• Website Usage Data: Information about how you use our Website, including your IP address, browser type, operating system, referring website addresses, pages you view, and the dates and times of your visits. We may collect this using cookies and similar technologies.
• Device Information: Details about the device you use to access our Website, such as the device model and operating system.
• Communication Records: Records of our interactions with you, including emails and phone call logs.

2. How We Use Your Information
We may use your personal information for the following purposes:
• To Provide Our Services: To respond to your enquiries, schedule and carry out plumbing and heating services at your property, and manage your service requests.
• To Communicate With You: To provide updates on your service appointments, send reminders, and respond to your questions or feedback.
• To Improve Our Website and Services: To analyse how our Website is used to make it better and to improve the quality of our services.
• For Internal Administration: For our internal record-keeping, data analysis, and administrative purposes.
• To Ensure Website Security: To help maintain the security and integrity of our Website.
• For Marketing Purposes (with your consent): To send you promotional emails or information about our services that we think might interest you. You will always have the option to opt-out of these communications.
• To Comply with Legal Obligations: To meet our obligations under applicable laws, regulations, or legal processes.

3. The Legal Basis for Using Your Information
We will only process your personal information when we have a lawful basis for doing so. These bases may include:
• Contract: Where processing is necessary for the performance of a contract with you (e.g., to provide the plumbing and heating services you’ve requested).
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests (e.g., improving our services, ensuring website security).   




• Consent: Where you have given us your explicit consent to process your personal information for a specific purpose (e.g., for marketing communications). You have the right to withdraw your consent at any time.
• Legal Obligation: Where processing is necessary for us to comply with a legal obligation.

4. Sharing Your Information
We may share your personal information with the following categories of recipients:
• Our Employees and Subcontractors: Our staff and any subcontractors who need access to your information to provide services to you. They are bound by confidentiality obligations.
• Third-Party Service Providers: We may use third-party companies that provide services to us, such as website hosting, email marketing, and payment processing. These providers will only process your information on our instructions and are contractually obliged to keep it secure.
• Payment Processors: If you make payments through our Website, we will share necessary transaction details with our payment processors.
• Legal Authorities: We may disclose your personal information to legal authorities if required to do so by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will inform you if this happens.   



We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.  

5. Keeping Your Information Secure
We have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:  

• Secure servers for storing your data.
• Encryption of data where appropriate.
• Access controls to limit who can access your information.
• Regular security assessments and updates to our systems.
While we take reasonable steps to protect your personal information, please remember that no method of internet transmission or electronic storage is completely secure.

6. How Long We Keep Your Information
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.  

The specific retention period will depend on the type of personal information and the reason we collected it. For example, we may keep customer contact details and service history for as long as you are a customer and for a reasonable period afterwards in case of queries or future service needs. Website usage data is typically kept for a shorter period for analytical purposes.  

7. Your Rights Regarding Your Personal Information
Under the UK GDPR and the Data Protection Act 2018, you have several rights regarding your personal information:
• The Right to Access: You have the right to ask us for copies of your personal information.
• The Right to Rectification: You have the right to ask us to correct any information you believe is inaccurate or incomplete.   



• The Right to Erasure (“The Right to be Forgotten”): You have the right to ask us to delete your personal information in certain circumstances.
• The Right to Restriction of Processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.   



• The Right to Data Portability: You have the right to ask that we transfer the information you gave us to another organisation, or directly to you, in a structured, commonly used and machine-readable format.   




• The Right to Object to Processing: You have the right to object to the processing of your personal informationin certain circumstances, including for direct marketing.   




• Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.   



• The Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.   




To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.  

8. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to collect information about your browsing behaviour. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy [Link to your Cookie Policy if you have one, otherwise state: “We do not currently use cookies that require explicit consent, but this may change in the future. We will update this policy accordingly.”].  

9. Links to Other Websites
Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacypractices of these third-party websites and encourage you to review their privacy policies.  

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically.  

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contactus at:  

Chris Collett Plumbing & Heating 40 Countesthorpe Road Leicester, LE18 4PF United Kingdom Email: sales@chriscollett.co.uk Phone: 0116 277 0880